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Privacy Policy

Privacy Policy

Effective Date: June 27, 2025

At The Sequel, your privacy matters. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (https://thesequel.com) or any of our services. By using the site, you agree to the practices described here. If you disagree with any part of this policy, please do not use our services.

If you have any questions about this Privacy Policy, please contact us at:

The Sequel

3000 NW 27th Ave, Suite 100

Pompano Beach, FL 33069

United States

Phone: (800) 509-9213

Email: support@thesequel.com

1. Information We Collect

We collect information needed to process orders, operate the website, and communicate with you. This includes your name, contact details, shipping and billing addresses, payment method (processed securely through third parties), and order history. If you create an account, we collect your login credentials. We also collect technical data like IP address, browser type, and usage patterns via cookies and similar tools.

2. How We Use Your Information

We use your data to:

  • Fulfill and deliver orders

  • Provide customer support

  • Improve our website and services

  • Detect and prevent fraud

  • Comply with legal obligations

  • Send marketing updates (if you have consented)

    We may also personalize your shopping experience based on your usage patterns and preferences.

3. Sharing and Disclosure of Information

We do not sell or rent your personal data. Your information is shared only with trusted service providers who assist in operating our business, including:

  • Payment processors

  • Shipping and logistics companies

  • Website infrastructure and analytics services

All partners are contractually bound by confidentiality and data security obligations. We may disclose data as required by law or in the event of a business acquisition or restructuring.

4. Data Sharing

  • We do not share customer data with third parties for promotional or marketing purposes.

  • Mobile opt-in data and messaging consent are never shared with any third party for any purpose. Any sharing of information described elsewhere in this policy explicitly excludes mobile opt-in data.

 

5. Data Retention

We retain personal data only as long as necessary for the purposes it was collected.

  • Order-related data is kept to meet tax and legal obligations.

  • Account data is stored while your profile remains active.

  • Inactive data is deleted or anonymized when no longer required.

6. Your Rights and Choices

You may:

  • Access or update your personal data

  • Request deletion of your account

  • Object to or limit certain uses of your data

  • Request a copy of your data (where legally applicable)

To exercise your rights, contact us at: support@thesequel.com. We respond promptly to valid requests.

7. Data Security

We implement industry-standard safeguards to protect your data, including:

  • Secure servers and HTTPS encryption

  • Access controls and firewalls

  • Use of PCI-compliant payment processors

Access to customer data is limited to authorized personnel under confidentiality agreements. While we maintain strong security practices, no internet transmission or storage system is 100% secure. You use the site at your own risk.

 

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Enhance functionality

  • Analyze traffic and user behavior

  • Personalize your shopping experience

You can disable cookies in your browser settings, though some features may not function properly. By continuing to use our site, you consent to our cookie use. We may use tools like Google Analytics and Meta Pixel, which collect aggregated data under their own privacy policies.

 

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from them. If you believe we’ve collected data from a child, contact us and we will promptly delete the information.

We encourage minors under 18 to obtain parental permission before providing personal data online.

10. International Users

Our operations and servers are based in the United States. By accessing our services from outside the U.S., you consent to your data being processed and stored in accordance with U.S. laws and this Privacy Policy.

11. Messaging Terms and Conditions

By providing your phone number and agreeing to receive text messages, you consent to receive SMS communications from The Sequel Marketplace LLC at +1 (347) 981-4196, including:

  • Account updates

  • Customer service

  • Delivery status notifications

  • Promotional content (if opted-in)

Message frequency may vary. Standard message and data rates may apply. Consent is not a condition of purchase. You may opt out at any time by replying STOP, or reply HELP for assistance.

For support, you may also contact us at:

  • Phone: +1 (347) 981-4196

  • Email: admin@thesequel.com

As stated above, mobile opt-in data is never shared with third parties for any reason.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in legal requirements or our practices. When updated, the “Effective Date” at the top of this page will be revised. Significant changes will be clearly communicated on our site or via email.

We encourage you to review this page periodically to stay informed.

13. Contact Information

For privacy-related inquiries or concerns, please contact:

The Sequel

3000 NW 27th Ave, Suite 100

Pompano Beach, FL 33069

United States

Phone: (800) 509-9213

Email: support@thesequel.com

Website: https://thesequel.com