Effective Date: June 27, 2025
At The Sequel, your privacy matters. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (https://thesequel.com) or any of our services. By using the site, you agree to the practices described here. If you disagree with any part of this policy, please do not use our services.
If you have any questions about this Privacy Policy, please contact us at:
The Sequel
3000 NW 27th Ave, Suite 100
Pompano Beach, FL 33069
United States
Phone: (800) 509-9213
Email: support@thesequel.com
1. Information We Collect
We collect the information needed to process orders, operate the website, and communicate with you. This includes your name, contact details, shipping and billing addresses, payment method (processed securely through third parties), and order history. If you create an account, we collect your login credentials. We also collect technical data like IP address, browser type, and usage patterns via cookies and similar tools.
2. How We Use Your Information
We use your data to fulfill orders, provide support, improve our website, detect fraud, comply with legal obligations, and—if you consent—to send you marketing updates. Some data is also used to personalize your shopping experience.
3. Sharing and Disclosure of Information
We don’t sell or rent your data. We share it only with trusted third parties who help us operate: payment processors, shipping providers, infrastructure and analytics services. They are bound by confidentiality and security terms. We may also disclose data if required by law or as part of a business transfer.
4. Data Retention
We keep personal data only as long as needed. Order data is retained for compliance with tax laws. Account data stays active until you delete your profile. Inactive data is removed or anonymized when no longer necessary.
5. Your Rights and Choices
You can access, correct, or delete your personal data by contacting us at support@thesequel.com. Depending on your location, you may also have the right to object to certain uses or request a copy of your data. We honor all valid legal requests promptly.
6. Data Security
We take data security seriously and apply industry-standard safeguards to protect your personal information. This includes the use of secure servers, HTTPS encryption, firewalls, and access controls across our systems. All payment transactions are handled through PCI-compliant providers to ensure sensitive information like credit card details are processed safely and never stored on our servers.
Access to customer data is strictly limited to employees and service providers who need it to perform their roles and are bound by confidentiality agreements. We continuously monitor our infrastructure for vulnerabilities and update our systems to address emerging threats.
However, no method of transmission over the internet or method of electronic storage is entirely secure. While we do everything reasonably possible to protect your data, we cannot guarantee absolute security. You use the site at your own risk.
7. Cookies and Tracking
Our website uses cookies and similar technologies to enhance functionality, analyze user behavior, and personalize your experience. Cookies allow us to remember your preferences, show you relevant products, and measure the effectiveness of our marketing.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the site. By continuing to use the website, you consent to our use of cookies as described in this policy.
We may also use third-party tools such as Google Analytics or Meta Pixel to understand traffic patterns and improve the website. These tools collect aggregated, non-personally identifiable data and operate under their own privacy policies.
8. Children’s Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal data from anyone in that age group. If we discover that a child has submitted personal information through our website or services, we will take immediate steps to remove that information from our systems.
Parents or legal guardians who believe that we may have collected data from a child are encouraged to contact us directly. Once verified, we will respond promptly to ensure the data is deleted and the associated account, if any, is closed.
We recommend that all minors under the age of 18 seek permission from a parent or guardian before using the internet, especially when providing any kind of personal information online. Protecting the privacy of minors is a responsibility we take seriously.
9. International Users
The Sequel is based in the United States, and all data is processed and stored on servers located within the U.S. If you access our services from outside the United States, you acknowledge that your information may be transferred to and maintained on servers in a country that may have different privacy laws than your jurisdiction.
By using our website, you consent to the transfer, storage, and processing of your information in accordance with this Privacy Policy and U.S. law.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in legal requirements. When we do, we will revise the "Effective Date" at the top of the policy. If changes are significant, we will provide a more prominent notice (such as on the homepage or by email, if applicable).
We encourage you to review this policy periodically to stay informed about how we are protecting your information.
11. Contact Information
For any questions, requests, or concerns regarding this Privacy Policy or your personal data, you may contact us at:
The Sequel
3000 NW 27th Ave, Suite 100
Pompano Beach, FL 33069
United States
Phone: (800) 509-9213
Email: support@thesequel.com
Website: https://thesequel.com