Question 1

How quickly do you ship my order?

Accepted Answer

We offer same-day shipping from our New Jersey warehouse for orders placed before 3 PM ET, ensuring fast and reliable delivery across the U.S.

Question 2

Can I return my purchase if I change my mind?

Accepted Answer

Yes! We provide a 14-day hassle-free return policy for any reason. Simply contact us within 14 days of delivery to request a return or exchange.

Question 3

What if the item arrives damaged or not as described?

Accepted Answer

While we package every order carefully, if your item arrives damaged or incorrect, we’ll replace it or issue a full refund. Just reach out within 14 days of receiving your order.

Question 4

Who pays for return shipping?

Accepted Answer

If the return is due to our error (wrong or defective item), we’ll cover the return shipping costs. For all other reasons, return shipping is the customer’s responsibility.

Question 5

How do I initiate a return?

Accepted Answer

Simply email our support team with your order number and reason for return. We’ll provide return instructions and process your refund once the item is received and inspected.

Question 6

How can I track my order?

Accepted Answer

Once your order ships, you’ll receive a tracking number via email. You can monitor the delivery status through the carrier's website.

Question 7

Can I cancel or change my order after placing it?

Accepted Answer

We process orders quickly to ensure same-day shipping, so cancellations or changes may not always be possible. Please contact us immediately if you need help.

Question 8

Why was my order canceled?

Accepted Answer

Orders may be canceled if the item goes out of stock or if there is a payment issue. You’ll receive a full refund and email notification in such cases.

Question 9

Do you ship internationally?

Accepted Answer

Currently, we ship only within the United States. International shipping is not available at this time.

Question 10

Do you charge sales tax?

Accepted Answer

Yes, applicable sales tax is calculated at checkout based on your shipping location and state regulations.

Question 11

What types of products do you sell?

Accepted Answer

We offer a wide range of categories including electronics, clothing, home goods, personal care, tools, and more. All items are sourced through liquidation, returns, and surplus sales to deliver premium value at a lower cost.

Question 12

How do you determine the condition of your products?

Accepted Answer

Every product is physically inspected and graded using our 5-level system: New, Excellent, Very Good, Good, and Fair. This grading reflects both functionality and cosmetic condition, offering full transparency to help you shop with confidence.

Question 13

Are your products used or new?

Accepted Answer

It varies. Some items are brand new and factory sealed, others may be open-box or gently used. Each listing clearly states the product’s grade so you know exactly what to expect.

Question 14

Do your products come with accessories or original packaging?

Accepted Answer

Many items include all original accessories and packaging, especially those rated Excellent or New. However, some may have missing parts or packaging, particularly in Fair or Good condition — this is always noted in the description.

Question 15

How do your prices compare to regular retail? Why are they so low?

Accepted Answer

Because we buy directly from liquidation, return, and surplus sources, we cut out middlemen and inflated retail markups. Customers typically save up to 60% compared to traditional marketplaces — all while getting the same great brands and quality.

FAQ's

Shipping & Returns