Effective Date: June 27, 2025

This Shipping & Delivery Policy outlines how orders placed on https://thesequel.com are processed, shipped, and delivered. By placing an order through our website, you agree to the terms described below. For information about returns, please refer to our Returns & Refunds Policy.

1. Shipping Regions

We currently ship to addresses within the continental United States. We do not offer international shipping at this time. Orders placed with delivery addresses outside our service region will be canceled and refunded.

2. Order Processing Times

Orders are processed Monday through Friday, excluding U.S. public holidays. Standard processing time is 1–3 business days from the date of order confirmation. During high-volume periods (e.g., sales events or holidays), processing may take slightly longer.

Once your order is fulfilled, you will receive an email confirmation with tracking information.

3. Shipping Methods & Delivery Timeframes

We offer standard shipping through recognized carriers such as USPS, UPS, and FedEx. Delivery timelines vary based on destination and shipping option selected at checkout:

• Standard Shipping: 3–7 business days after dispatch

• Expedited Shipping: 2–3 business days after dispatch (if available)

Estimated delivery times begin once your order is shipped, not when the order is placed.

4. Shipping Costs

Shipping charges are calculated at checkout based on the total weight, destination, and shipping method. Promotional free shipping offers, when available, will be clearly displayed on the website and applied automatically.

5. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor delivery status directly on the carrier’s website. If you do not receive tracking information within 3 business days, please contact us at support@thesequel.com.

6. Delivery Issues

The Sequel is not responsible for delays caused by the carrier, weather disruptions, or incorrect addresses provided during checkout. Please double-check your shipping information before placing your order. If your package is marked as delivered but not received, we recommend first checking with neighbors or your local carrier before contacting us.

If an order is returned to us due to incorrect or incomplete address, the customer will be responsible for reshipping costs.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, contact us immediately at support@thesequel.com. We will work with the shipping carrier to investigate and resolve the issue. Claims must be submitted within 7 days of the recorded delivery date.

8. Signature Requirements

For high-value orders, we may require a signature upon delivery. This measure is for your protection and helps reduce the risk of theft or misdelivery.

9. Questions

For any shipping-related questions, please contact our support team:

The Sequel
3000 NW 27th Ave, Suite 100
Pompano Beach, FL 33069
United States
Phone: (800) 509-9213
Email: support@thesequel.com
Website: https://thesequel.com