Effective Date: June 27, 2025
This Payment Terms policy describes how payments are processed and handled when you shop on https://thesequel.com. By completing a purchase on our website, you agree to the terms outlined below.
1. Accepted Payment Methods
We accept the following methods of payment:
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Major credit and debit cards (Visa, Mastercard, American Express, Discover)
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Shop Pay
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Apple Pay
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Google Pay
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PayPal
All transactions are processed in U.S. dollars (USD). Payments must be authorized and cleared before orders can be fulfilled and shipped.
2. Payment Processing
Payments are securely processed through third-party providers. The Sequel does not store full credit card information on its servers. At the time of purchase, your payment method will be charged the total amount shown, including applicable sales tax and shipping fees.
3. Sales Tax
Sales tax is calculated at checkout based on your shipping address and applicable state and local laws. Where required by law, we collect and remit sales tax on your behalf.
4. Order Review and Fraud Protection
We reserve the right to review, hold, or cancel orders that appear suspicious, exceed normal purchase limits, or trigger fraud alerts. You may be contacted to verify identity or payment information. If your order is canceled, your payment will be automatically refunded.
5. Payment Disputes
If you believe you were charged in error, please contact our support team before initiating a chargeback with your bank. We are committed to resolving billing issues quickly and fairly. Unauthorized chargebacks may result in account suspension or denial of future service.
6. Refunds and Returns
All refunds are subject to our Returns & Refunds Policy. Refunds are issued to the original payment method only. Please allow 5–10 business days for processing after the return is approved.
7. Contact Us
If you have questions about payments or need assistance, contact us at:
The Sequel
3000 NW 27th Ave, Suite 100
Pompano Beach, FL 33069
United States
Phone: (800) 509-9213
Email: support@thesequel.com
Website: https://thesequel.com